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How a safe trade actually works on Fort Mart. Read it before you buy — it's the difference between getting your money back and learning a lesson the hard way.
Inspect Everything First
The moment credentials land, you have a window to check the account and confirm receipt. Use it. Log in, click around, and make sure the account is exactly what the listing promised.
That means: the login works, the rank/level matches, the skins, items, and currency are all there, and there are no active bans or warnings. Take your time and be 100% satisfied before you do anything else. A few extra minutes here saves you a headache later.
Lock It Down — In The Right Order
Once you've inspected the account and you're happy with it, secure it: change the password and remove every old linked email and phone number so the seller can never recover it.
Order matters. Verify first, then change credentials — not the second you log in. If something looks off, open a dispute before you touch anything. Changing the password on an account you're about to dispute only makes the claim messier for everyone.
And don't sit on it. Change the credentials before you confirm the order, while escrow still has your back — not days later once the funds are long gone.
Your Window & The Escrow Hold
You get a fixed window to confirm receipt — the exact length is shown at checkout and on your order. If you don't respond in time, the order auto-confirmsso the seller isn't left hanging forever.
Either way, your payment stays locked in escrow for a safety hold after payment whether or not you confirm. Confirming early doesn't waive your right to raise a dispute — that right stays open until escrow releases.
Something Wrong? Open A Dispute
Credentials don't work? Account doesn't match? Original owner recovered it? Open a dispute from your order page before the window closes. That instantly freezes the payout so the seller can't walk off with your money while we investigate.
Add evidence — screenshots, recordings, anything that backs your claim. Our team reviews both sides and rules on it. Disputes are free; the only thing that costs you is staying quiet until it's too late.
Keep It On Fort Mart
This is the important one. If something goes wrong, your protection is the dispute button — not a Discord rant, not a DM to the seller, not telling your friends the platform scammed you.
If you don't raise a dispute within the window and instead try to settle off-platform, move payments outside escrow, or take the matter elsewhere, we cannot protect you and FortMart is not responsible for the outcome. Escrow and disputes only work if you actually use them. Keep every payment, message, and complaint on FortMart— it's the only way we can have your back.